Shipping
What you need to know
Shipping rates are calculated based on the weight and destination of your order. You can view the shipping costs at checkout before submitting your order. Once your order has shipped, you will receive a confirmation email with tracking information. We are not responsible for delivery delays caused by carrier issues, weather conditions, or other circumstances beyond our control. However, we will do our best to keep in touch and provide updates on any delays that may occur.
Currently, shipping is available everywhere. For international orders, we are not responsible for covering customs clearance fees.
Returns
How it works
We hope you are fully satisfied with your purchase from us. However, if you are not satisfied with your order, please contact us within 30 days of receiving it. Returns are accepted for manufacturing defects or damage resulting from normal product use.
To initiate a return, please contact us by email or phone for instructions. The product must be returned in its original condition and packaging.
Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon receipt. If this is the case, please contact us as soon as possible to arrange the return.
We will process your return request as quickly as possible once we have received the returned product. Please note that refunds will be issued via the original payment method and may take up to 7 business days to process once the item is received.
If you have any questions about our return policy, please don’t hesitate to contact us. We’re here to help!
Other policies and notes
Dimensions: All mentioned sizes may vary slightly, with a maximum tolerance of ± 0.25 inches.
Warranty: The warranty on products is 90 days. As wood is a natural material, slight deformations may occur over time, especially in very dry or humid environments. For this reason, the warranty is limited to 90 days.
Magnetic Bars and Blocks: All our magnetic products are tested for magnetic strength. The buyer is responsible for ensuring that their knives are made of highly magnetizable metal. We cannot be held responsible for knives that do not magnetize well. Additionally, magnetic bars must be installed securely and solidly. We are not responsible for bars that may fall due to improper installation or if an unreasonable number of knives or tools are placed on them.
Thank you for your understanding!